Module 20 

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Module 20:

Handling Glasses Complaints

The Systematic Evaluation, Solving Specific Problems, and An Ounce of Prevention

OVERVIEW

Estimated study time:  One hour.

Program Level:  Intermediate and Advanced 

Target Audience:  OMPs wanting a better understanding of what goes wrong with glasses prescriptions and how to resolve the resultant complaints.  OMPs studying for the COT and COMT exams.

Pre-requisites:  Modules 17 and 18, or equivalent knowledge, and experience performing refractometry.

Date of original release:  March 7, 2003

Section 1:

Description of content:  This section discusses a checklist of lens characteristics that should be evaluated, including: 

• prescription confirmation

• marking the optical centers

• measuring the base curve

• measuring the PD

• checking distance and near vision

• checking the frame fit

Instructional  objectives:  Upon completion of  this section,  the student should be able to:

• list the items to be checked in the evaluation process

• explain the significance of each item on the checklist

Section 2:

Description of content:  This section discusses the evaluation processes,  possible causes, and possible solutions for specific complaints.  Complaints discussed:

• distance vision is blurry

• progressive lenses, any complaint

• can't read small print

• has to hold reading too close

• computer screen complaints

• can only read with one eye, or closes one eye to read

• the eyes don't focus at the same distance at near

• glasses seem too strong

• distortion, including slanting lines

• headache, eye soreness, eyestrain

• double vision when looking straight ahead

• double vision when looking through lens edge

• double vision or discomfort only when looking through bifocal

Instructional objectives:  Upon completion of this section,  the student should be able to:

• list common glasses complaints

• identify a possible cause for a particular complaint

• identify a possible solution for a particular complaint

Section 3:

Description of content:  This section lists "things to do" and strategies  to avoid problems with glasses prescriptions.

Instructional objectives:  Upon completion of this section,  the student should be able to:

• identify a procedure related to avoiding a particular glasses complaint 

About the Author: Gary Gallimore is a certified ophthalmic technologist who assists with research at the Eye Foundation of Kansas City and works for a large multi-specialty ophthalmology practice in the metro area of Kansas City.   He has taught CE courses for many years on all subjects of ophthalmic technology. 

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