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Did
you receive a "page cannot be displayed error" when trying to
make a Paypal payment?
AOL
users, see below.
Why
am I getting a "page cannot be displayed" error?
 If you are
receiving the error message "page cannot be displayed" or
"page cannot be found while attempting to access your account",
it may be because your web browser's security level is set too low.
For maximum security, you should upgrade to a version of Netscape or
Microsoft web browser that supports 128-bit encryption. To view your
browser security level, follow these steps:
For Microsoft Internet Explorer:
- Open
your Internet Explorer browser and select Help
from the toolbar
- Select
About Internet Explorer
- On
the About Internet Explorer window, you will be given a version number
and a cipher strength (encryption rate)
- If
your cipher strength is less than 128-bit, please click the Update
Information link. This will direct you to the Microsoft web
site to upgrade your browser
You will also need to check the browser
settings by following these steps:
- Click
Start, Settings, Control Panel and open Internet
Options
- Click
the Advanced tab, scroll to the bottom
of the scroll window
- Ensure
that Use SSL 2.0, Use SSL 3.0 and Use TLS 1.0 place
a check in the checkbox next to each of these options
For Netscape
Communicator or Navigator:
- Click
Help and then About
Communicator (or Navigator)
- In
the window that opens, look for a section on RSA
security. (If this section reads, "This version supports
U.S.
security", then your browser supports 128-bit encryption.)
- Otherwise,
it will indicate you have an export version, which only supports
40-bit. (Further details are also available by clicking on Security
on the Navigator toolbar)
- If
you need to upgrade your Netscape browser, go to http://home.netscape.com and click
the Download graphic at the top of the
page Note: For other web browsers, view
your help files for more information about upgrading to a newer
version.
Double-check that the time and date on your
computer are correct by following these steps:
- Click
the Windows Start button located in the
lower left hand corner of your computer screen
- Scroll
up to Settings and click on Control
Panel
- Double
click Date/Time
- Make
sure the date and time are correct. This should resolve the issue.
Note:
If the cipher strength is already set to 128 bit, you will need to clear
your cookies.
How
do I clear cookies?
If
you are experiencing problems with our website that you have not
encountered before, it is likely that you have a corrupted cookie. The
easiest way to clear cookies is to remove them from your computer rather
than the web browser.
Cookies are small text files (usually less than 1K in size) that websites
send to your computer's hard drive to identify you when you return. Think
of them as your 'ID' (identification) badge. Cookies are harmless and
cannot affect the performance of your computer.
Without the cookie file, websites you frequent, like PayPal.com, will
treat you as a new user each time you return.
To clear cookies using Internet Explorer for a
PC:
- Open
your Internet Explorer browser by clicking on the blue 'e'
- Click
Tools located at the top of your web
browser and select Internet Options
- Click
Delete Cookies
- Click
OK and OK
again
To clear cookies using Internet Explorer for a
Macintosh:
- Click
Explorer or Edit
at the top of the screen
- Click
Preferences
- Under
Preferences, click Advanced
- Click
Empty Now on the right
- Click
OK
Why
do I get a "page cannot be displayed" error using AOL
with PayPal?
 If you are
using AOL with PayPal and receive the error message "page cannot be
displayed", the error is likely attributed to the AOL web browser's
security level being set too low.
To determine if the error is occurring in an AOL browser, connect to AOL
and minimize the AOL browser. Once the AOL browser is minimized, open an
alternate browser (one should already be loaded on the computer), either
Microsoft's Internet Explorer or Netscape Navigator or Communicator, and
log in to your PayPal using the alternative browser.
If problems continue, please review the Help or About information for the
version and cipher strength of the browser. If the website is timing out
at 39% or receiving the error message "page cannot be
displayed", upgrade the browser to 128-bit encryption strength (AOL
6.0 and higher). For Internet Explorer:
- Click
Help and About to review the amount of encryption currently installed
on your browser. This is generally termed in this screen as Cipher
Strength.
- If
the level is less than 128-bit encryption, click Update Information
within the Help window and you will be directed to the upgrade page.
This upgrade will only take a few minutes.
You will also need to check your browser
settings:
- Click
Start, Settings, Control Panel and then open Internet Options
- Select
Advanced and scroll to the bottom of that window
- Ensure
that 'Use SSL 2.0', 'Use SSL 3.0' and 'Use TLS 1.0' are checked as
Enabled. If these are not enabled, check the box next to each of these
options.
How
do I clear cookies?
If
you are experiencing problems with our website that you have not
encountered before, it is likely that you have a corrupted cookie. The
easiest way to clear cookies is to remove them from your computer rather
than the web browser.
Cookies are small text files (usually less than 1K in size) that websites
send to your computer's hard drive to identify you when you return. Think
of them as your 'ID' (identification) badge. Cookies are harmless and
cannot affect the performance of your computer.
Without the cookie file, websites you frequent, like PayPal.com, will
treat you as a new user each time you return.
To clear cookies using Internet Explorer for a
PC:
- Open
your Internet Explorer browser by clicking on the blue 'e'
- Click
Tools located at the top of your web
browser and select Internet Options
- Click
Delete Cookies
- Click
OK and OK
again
To clear cookies using Internet Explorer for a
Macintosh:
- Click
Explorer or Edit
at the top of the screen
- Click
Preferences
- Under
Preferences, click Advanced
- Click
Empty Now on the right
- Click
OK
Return
to payments page.
Other
Problems?
Contact
Us
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