Front Desk / Receptionist
Who should take this course?
If you are an ophthalmic administrator, this course will be helpful when training an employee with little or no experience as an eye care receptionist. The advantage of this course is that the trainee receives basic instruction on their own time, without the need for supervision. All that is needed is a computer with internet access. There are three quizzes that the trainee must pass in order to receive a certificate of completion. A complete description of the course follows below.
If you have no previous experience, and you are applying for a job as a receptionist / front desk person in an eye care office, this course will give you basic instruction that will give you a head start. This course will provide you with a certificate of completion that may be of benefit to you in the job application/interview process.
This course includes the "Telephone Skills for the Eyecare Office" course, which has it's own certificate of completion. For more information on the telephone skills course, click here (to return to this page, close the new window).
Course content outline
Eye care team members
ophthalmic medical personnel
certified retinal angiographer
certified paraoptometric assistant and technician
Be a good employee
Overview of eye diseases
Torn retina and detached retina, floaters and flashes
Basic optics , glasses, and contact lenses
Spherical refractive errors
Astigmatism and cylindrical corrections
Lens power notations
Near vision and bifocals
The glasses prescription
Bifocals, trifocal, and progressives
Soft contact lens parameters
Hard contact lens parameters
Soft contact lens insertion and removal
Soft contact lens care
RGP contact lens insertion and removal
RGP contact lens care
Autorefractor and autolensometer
What they do and basics of operation
Instruction on HIPAA compliance
An overview of the ethical guidelines issued by the AAO
Before a certificate of completion is issued, the OMP must pass the following quizzes. A passing grade is 70% correct answers.
Orientation, lensometry, confidentiality, and ethics quiz: 10 questions
Overview of eye diseases quiz: 28 questions
Basics of optics, glasses, and contact lenses quiz: 29 questions
This course has no CE credits.
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